Bit Bang Seminar on Services

May 11, 2011 at 12.00-16.30 Aalto University TUAS building, lecture room TU1, Otaniementie 17, 02150 Espoo

Bit Bang 3, the third multidisciplinary post-graduate course for doctoral students of the Aalto University, invites you to attend the presentations of the spring team work assignments covering different topics in the field of services. The students have been encouraged to take a fresh and even radical view on the subjects.

Bit Bang is a part of the MIDE research program whose purpose is to bring together expertise in various fields (http://mide.tkk.fi).

Please register by email to elina.karvonen@aalto.fi latest by May 6.

Come and you will be positively surprised!

Seminar program

12.00 Registration and coffee
12.20 Welcoming words, Bit Bang and MIDE Leader, Professor Yrjö Neuvo
12.30 What is service and what is service science?
13.15 Radical service innovation

14.00 Coffee

14.30 Changes in the service industries according to Maslow’s hierarchy of needs
15.15 Dynamic service design
16.00 Closing, Professor Yrjö Neuvo
16.30 Seminar ends